Shipping Policy

Localised hand deliveries

For those eligible for local hand deliveries, a delivery will be made on the day as outlined online when ordering, or in your confirmatory email if ordered. No times can be given as to when a delivery will be made to your address on the set dayas it depends on location and other deliveries made. The delivery schedule is organised the morning of delivery.

If a resident or other person is not at home to accept the delivery then please inform us of a suitable place to put the pre-paid delivery. Sadly no liability will be accepted for those packages left in an insecure location.

The Free local delivery option is avilable in the Carmarthenshire and Swansea areas when ordering 2 or more jars. Check to see if your area is eligible below:

Postal packages

We aim to dispatch all orders within 24 hours. As we are bee farmers first, the bees will always be first as without them we will not have pollinators nor honey. If orders are placed prior to a visit to the Post Office they will be shipped the same day. No guarantee is made on when during the day a visit will be made to the Post Office. Should 24 hour tracking be requested, an additional 24 hours of handling should be considered, but all attempts will be made for the same day shipping. Please note all delivery times are estimates and therefore are NOT guaranteed. Tracking information will be shared once received from Royal Mail.

Any orders placed after 10:00 on a Friday is likely to be shipped on a Monday.

Shipping rates

Delivery of package

Please ensure that you review your address carefully prior to confirming the order. If your delivery address is a business or place of work please ensure there will be someone available during normal working hours (e.g. at reception) who can sign for delivery on your behalf as Royal Mail deliver to the address and not necessarily to the named person.

Please note that in a multiple occupation building, anyone in the building is allowed to sign the parcel to confirm its receipt. Royal Mail consider an item as delivered once a signature at the designated address is achieved. It is your responsibility to ensure the recipient is at the delivery address or to obtain the delivered parcel from the signatory.

Failed delivery

If you happen to miss a delivery, please contact the carrier/Royal Mail via the missed delivery card put through your door at the time of the failed delivery. The card will provide directions on how to book a new delivery or arrange to collect your parcel at a local collection point.

If your parcel has not arrived to you within a reasonable time from when it was shipped, please use the tracking number provided to confirm the status of your parcel. See above for normal shipping times in the UK via different shipping methods.

If you are unable to determine the status of your parcel, please contact us directly via email at contact@bees.wales or phone on 075809 82470.  We can find out in some cases what the issue may be and inform you of what will happen next.  Please be aware, though, that we are not able to contact local delivery offices or collection points on your behalf as they will not release details of your parcel to us due to Data Protection regulations.

Parcels not picked up from the collection point or depot

If a delivery has been attempted but nobody was available to accept the parcel, some carriers (eg: Royal Mail) will hold the parcel at the local sorting office awaiting collection. The carrier should leave a delivery attempt card with you. The carrier will hold the parcel for a specified period of time before it is returned to us.  In cases where the parcel is returned to us due to non-collection, we will charge a minimum fee of £5 for each re-delivery attempt. This to cover the cost of additional handling and postage.

What to do if order is damaged in transit

All of our jars are packaged well, but in the event of a brakeage please photograph the package and follow the guide under returns.