Shipping Policy

Localised hand deliveries

For those eligible for local hand deliveries, a delivery will be made on the day as outlined online when ordering, or it can also be found in your confirmation email if ordered. No times can be given as to when a delivery will be made to your address on the set days it depends on your location and other deliveries made. The delivery schedule is organised the morning of delivery.

If nobody is home to accept the delivery then please let us know of a suitable place to put the pre-paid delivery. Sadly no liability will be accepted for those packages left in an insecure location.

The Free local delivery option is available in parts of Carmarthenshire and Swansea areas when ordering 2 or more jars. Check to see if your area is eligible below:

Great news! Your postcode qualifies for free delivery with 2 or more jars.
Sorry free hand delivery is not available in your area.

If you require your deliveries sooner and outside of our free delivery days please use the tracked delivery options.

Postal packages

As a working bee farm we aim to dispatch orders as soon as we can. When out with the bees this may mean a short delay from your order as the bees welfare are important to us and create wonderful honey. All packages should be with you in about 4 working days with 48hr tracked royal mail delivery, or 3 working days with 24hr tracked royal mail delivery. A notification allowing you to track your deliveries will be sent to you. Some areas or seasonal high demand may affect the services of royal mail.

Shipping rates

Delivery of package

Please ensure that you review your address carefully prior to confirming the order. If your delivery address is a business or place of work please ensure there will be someone available during normal working hours (e.g. at reception) who can sign for delivery on your behalf as Royal Mail deliver to the address and not necessarily to the named person.

Please note that in a multiple occupation building, anyone in the building is allowed to sign the parcel to confirm its receipt. Royal Mail consider an item as delivered once a signature at the designated address is achieved. It is your responsibility to ensure the recipient is at the delivery address or to obtain the delivered parcel from the signatory.

Failed delivery

If you happen to miss a delivery, please contact the carrier/Royal Mail via the missed delivery card put through your door at the time of the failed delivery. The card will provide directions on how to book a new delivery or arrange to collect your parcel at a local collection point.

If your parcel has not arrived to you within a reasonable time from when it was shipped, please use the tracking number provided to confirm the status of your parcel. See above for normal shipping times in the UK via different shipping methods.

If you are unable to determine the status of your parcel, please contact us directly via email at contact@bees.wales or phone on 07580 982470. We can find out in some cases what the issue may be and inform you of what will happen next. Please be aware, though, that we are not able to contact local delivery offices or collection points on your behalf as they will not release details of your parcel to us due to Data Protection regulations.

Parcels not picked up from the collection point or depot or incorrect address supplied

If a delivery has been attempted but nobody was available to accept the parcel, Royal Mail will hold the parcel at the local sorting office awaiting collection. The carrier should leave a delivery attempt card with you. Royal Mail will hold the parcel for a specified period of time before it is returned to us. In cases where the parcel is returned to us due to non-collection or an incorrect address supplied, we will charge an additional minimum fee of £5 for each re-delivery attempt. This to cover the cost of additional handling and new postage cost.

What to do if order is damaged in transit

All of our jars are packaged well, but in the event of a brakeage please photograph the package and follow the guide under returns.

Contact

To contact us please email contact@bees.wales, should email not be convenient please send correspondence to:

Cilgwenyn Bee Farm Cyf.
Fferm Cilgwenyn
Llangennech
Llanelli
SA14 8NZ
Tel: 07580 982470